Answers to Your Important Questions about the Cleveland Waterline Home Protection Programs - HomeServe Transfer

Who is HomeServe?

HomeServe is a leading administrator of home repair programs. HomeServe has over 3.6 million customers with 5.6 million service plans in 48 U.S. states and Canada through more than 500 partnerships. Click here to learn more about HomeServe.

How does this change affect me?

Rest assured there will be no interruption to your protection. What has changed is that your repair program administrator will switch from Dominion Products and Services, Inc. to HomeServe USA Repair Management Corp. ("HomeServe") effective October 27, 2018.

What is happening on October 27, 2018?

On October 27, 2018 HomeServe will become the administrator of any repair program service agreements you currently have with Cleveland Water.

Will my repair program benefits/limits of protection change?

Once again, there will be no interruption to your protection, and your benefits and limits of protection will remain the same. Please refer to the letter you received for more information on any other changes.

Will the price for my repair program change?

Effective October 27, 2018 you program prices will be changed to the amount listed in you notice letter.

Can I continue to pay for the repair program in the same way?

Yes, your program repair costs will still conveniently appear on your Cleveland Water bill.

Will there be any interruption to my utility service(s)?

This transaction is only affecting your home protection repair programs. Cleveland Water will continue to provide the same safe, reliable utility services to your home. You will see no changes or interruptions in your water or sewer service. This change will have no impact on your billing frequency, billing method, or other billing arrangements.

How do I make a service call?

If you need a repair, you should call the repair hotline at 1-888-396-5374 which is available 24 hours a day, 7 days a week.

What if I want to cancel?

Should you decide to discontinue your coverage, you may cancel at any time by calling 1-888-822-6945.